1- LOCAL THRESHOLD DELIVERY - $75
Delivery Area: Virginia, Maryland, District Of Columbia
Reminders: We'll email and text to confirm your delivery time and let you know when your furniture is on its way.
Right Inside the Door: We’ll
bring your delivery in front of the front door of your home.
Assembly Required: This service does not include the removal of packaging, assembly, or setup of your items. Since items will be in factory packaging, some merchandise will require assembly.
Signature and ID Required: A signature from someone 18 years or older will be required on the delivery receipt.
Report Damage Promptly: You must notify Win Win Furniture about any concealed damage by calling (703) 459-5621 within 24 hours of delivery.
Delivered in the Box: You’ll need to open the merchandise, bring it to your room of choice, assemble it, and discard all packaging materials.
We do have different prices for “LOCAL THRESHOLD DELIVERY” based on miles as well:
Distance Rate Price
0-30 mile 75$
31-60 mile 125$
61-100 mile 199$
101-400 mile 299$
401-max mile 999$
2- IN HOUSE DELIVERY - $100
Delivery Area: Virginia, Maryland, District Of Columbia
Reminders: We'll email and text to confirm your delivery time and let you know when your furniture is on its way.
Right Inside the Door: We’ll bring your delivery inside the front door of your home.
Assembly Required: This service does not include the removal of packaging, assembly, or setup of your items. Since items will be in factory packaging, some merchandise will require assembly.
Signature and ID Required: A signature from someone 18 years or older will be required on the delivery receipt.
Report Damage Promptly: You must notify Win Win Furniture about any concealed damage by calling (703) 459-5621 within 24 hours of delivery.
Delivered in the Box: You’ll need to open the merchandise, bring it to your room of choice, assemble it, and discard all packaging materials.
We do have different prices for “IN HOUSE DELIVERY” based on miles as well:
Distance Rate Price
0-30 mile 100$
31-60 mile 150$
61-100 mile 225$
101-400 mile 325$
401-max mile 1025$
3- ROOM OF CHOICE DELIVERY - $125
Delivery Area: Virginia, Maryland, District Of Columbia
Reminders: We'll email and text to confirm your delivery time and let you know when your furniture is on its way.
Delivery to a room of your choice: We’ll bring your delivery to a room of your choice within your residence.
Assembly Required: This service does not include the removal of packaging, assembly, or setup of your items. Since items will be in factory packaging, some merchandise will require assembly.
Signature and ID Required: A signature from someone 18 years or older will be required on the delivery receipt.
Report Damage Promptly: You must notify Win Win Furniture about any concealed damage by calling (703) 459-5621 within 24 hours of delivery.
Delivered in the Box: You’ll need to open the merchandise, assemble it, and discard all packaging materials.
We do have different prices for “ROOM OF CHOICE DELIVERY” based on miles as well:
Distance Rate Price
0-30 mile 125$
31-60 mile 175$
61-100 mile 249$
101-400 mile 349$
401-max mile 1049$
4- WHITE GLOVE DELIVERY - $199
Delivery Area: Virginia, Maryland, District Of Columbia
Reminders: We'll email and text to confirm your delivery time and let you know when your furniture is on its way.
Inspection: We’ll thoroughly look over your new furniture, plus clean and correct any minor defects.
Delivery: Delivery to the room of your choice. Our delivery team provides real-time arrival estimates. A signature from someone 18 years or older will be required.
Demonstration: We’ll show you all the fun features of your new furniture and teach you how to use it!
Assembly: We’ll professionally unpack and assemble your new furniture and put it exactly where you want it.
Cleanup: We’ll remove all packaging materials and put them back on the truck for recycling & disposal.
We do have different prices for “White Glove Delivery” based on miles as well:
Distance Rate Price
0-30 mile 199$
31-60 mile 249$
61-100 mile 349$
101-400 mile 449$
401-max mile 1149$
ELEVATOR ACCESS
To ensure a smooth and successful delivery, we kindly request that customers living in apartments or multi-story buildings, where the use of an elevator is required, arrange elevator access in advance.
Please note that the scheduling of the elevator is solely the customer's responsibility. This means that if our delivery team arrives and cannot access the elevator due to it not being scheduled, we may not be able to complete the delivery as planned. The delivery team will not carry large items up stairways for safety reasons.
In the event of unscheduled elevator access, the delivery may need to be rescheduled, leading to a delay in receiving your furniture. Additionally, please be aware that failing to schedule the elevator may result in additional delivery charges. These charges would be necessary to cover the costs of rescheduling the delivery and the extra time and resources involved.
Our goal is to make your furniture delivery as seamless and efficient as possible. With your help in scheduling elevator access, we can ensure that your delivery is carried out smoothly and on time.
** In case of refusing or returning the shipment, the buyer will be charged a 30%
restocking fee as well as two-way freight costs. Likewise, in case of refusal of shipment or failure to comply with the delivery requirements; attempted delivery, detention, and/or storage fees will be the sole responsibility of the
consignee.
We offer 2-8 days delivery in the Virginia, Maryland, DC area for the products that display “FAST DELIVERY". Please note that unforeseen circumstances beyond our control, such as changes in delivery capacity and shipping volumes, may delay the delivery of your order.
Items with the “FAST DELIVERY" label are ready for delivery. Items that do not have this label will be back-ordered from the vendor after your order is received. The delivery date may vary depending on the availability of the products from vendor companies, destination, weather conditions, shipping volumes, and force majeure.
Please note that changes in inventory or delivery capacity, as well as unforeseen circumstances beyond our control, may delay the delivery of your order.
Damaged Products & Missing Pieces:
Damaged products and missing pieces must be reported within 24 hours of delivery. After 24 hours of delivery, no claims will be allowed.
Therefore, please inspect the merchandise for damages or missing parts as soon as you receive your product(s). Please attach photos of the damaged product to the email and keep the original packaging of the damaged merchandise as it is required for replacement.
***
DISCLAIMER
Win Win Furniture reserves the right to cancel any orders or delay the shipments for reasons including but not limited to manufacturer, carrier, stock, and/or cost-related issues on out-of-state orders without prior notice.
We inspect and ship all merchandise in factory manufactured condition unless
stated or requested otherwise. Likewise, we make every effort by meticulous palletizing and/or thorough packaging to prevent partial loss or damage of merchandise. In case of loss or damage of shipments end route, after the
shipment leaves our warehouse, it is the buyer’s responsibility to file a claim
against the freight company. In certain cases, Win Win Furniture, at its whole discretion, may choose to arrange a repair service when/where possible and/or
applicable. Monetary compensation of any amount will never be an option if
insurance or freight liability or repair is a possible remedy of any level or kind. By law, tax exemption does not apply to orders placed and/or fulfilled in the state of VA where our HQ is located.
For any questions about delivery services, please call us at (703) 459-5621
